Legal

Refund Policy

Last updated: June 2025

1. General Policy

Blackcircuit Technologies delivers professional IT services where significant time and expertise are invested from the start of each engagement. Refunds are handled case-by-case with the following guidelines.

2. Before Work Begins

If a project is canceled before any work has started (within 3 business days of payment), a full refund of the deposit will be issued, minus any Stripe processing fees already incurred.

3. After Work Has Begun

  • Deposits are generally non-refundable once work has started.
  • For milestone-based projects, completed milestones are non-refundable.
  • If Blackcircuit Technologies is unable to deliver due to our own fault, a proportional refund will be offered.

4. Consultation Sessions

Consultation session fees are refundable if canceled with at least 24 hours notice. Same-day cancellations are not eligible for refund.

5. Subscription / Retainer Plans

Monthly retainers may be canceled with 30 days written notice. Unused support hours within the final month are not refundable but may be applied as a credit toward future services.

6. Dispute Resolution

If you believe a refund is warranted, contact us at [email protected] before initiating a chargeback. We are committed to resolving disputes fairly and promptly. Chargebacks initiated without prior contact may result in account suspension and recovery of costs.