Refund & Cancellation Policy
1. Overview
Because BlackCircuit Technologies provides custom professional services, refunds are evaluated based on project stage, work completed, written scope, client approvals, and applicable agreement terms. We handle each situation fairly and transparently.
2. Deposits and Kickoff Payments
Deposits collected at project kickoff are non-refundable once work has begun. The deposit secures your project timeline and covers initial discovery, planning, and setup work.
3. Milestone Payments
Payments made at defined project milestones are non-refundable once the client has reviewed and approved the milestone deliverables. If a client has not yet reviewed or approved a deliverable, a partial refund may be evaluated based on work completed.
4. Cancellation Before Work Begins
If a project is cancelled before any work has begun and before any scope documents or materials have been prepared, a full refund of the deposit may be considered at the discretion of BlackCircuit Technologies.
5. Cancellation After Work Has Begun
If a project is cancelled after work has begun, the client is responsible for payment for all work completed up to the cancellation date. Remaining funds beyond completed work will be evaluated and returned where applicable.
6. Client-Caused Delays
BlackCircuit Technologies is not responsible for project delays caused by client inaction, including failure to provide materials, delayed approvals, or unresponsiveness. Deposits and milestone payments are not refundable due to client-caused delays.
7. Undelivered Work
If BlackCircuit Technologies fails to deliver agreed deliverables without cause, a refund for the undelivered portion may be provided based on the written scope and the amount paid for those deliverables.
8. Chargeback and Dispute Process
Clients are encouraged to contact BlackCircuit Technologies at [email protected] before initiating a chargeback or payment dispute. We are committed to resolving issues directly and promptly. Chargebacks initiated without prior communication may result in project suspension and recovery of collection costs.
9. Refund Processing
Approved refunds are processed within 10–14 business days to the original payment method where possible.